Terms and Conditions

Version 1.0 (draft) · Effective at launch (H2 2026)

1. About these terms

1.1 These Terms and Conditions ("Terms") govern your access to and use of the TransportMgr software-as-a-service platform, websites, mobile and desktop applications, APIs and related services (together, the "Service").

1.2 The Service is provided by TransportMgr Ltd, a company registered in England and Wales under company number 17214992, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("we", "us", "our" or the "Provider").

1.3 By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use the Service.

1.4 If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" and "Customer" refer to that organisation.

2. Definitions

In these Terms:

• "Account" means the account you register to access the Service.
• "Authorised User" means an individual you permit to access the Service under your subscription (for example employees, drivers, dispatchers or administrators).
• "Customer Data" means all data, content and information that you or your Authorised Users submit to, or that is generated through your use of, the Service, including booking, customer, vehicle, location and invoicing data.
• "Organisation" means the tenant workspace created for you within the Service, which is logically separated from other customers' workspaces.
• "Subscription" means a paid or trial plan that grants access to the Service for a defined term.
• "Subscription Fees" means the fees payable for your Subscription.
• "DPA" means the Data Processing Agreement that applies to our processing of personal data on your behalf.

3. The Service

3.1 The Service is a transport and fleet management platform that may include, depending on your plan, features such as: booking and job management; vehicle and driver management; GPS and location tracking; route and scheduling tools; invoicing and billing; a customer self-service portal; notifications; calendar synchronisation; and reporting.

3.2 We may add, change, or remove features of the Service from time to time. We will not materially reduce the core functionality of a paid Subscription during its term without notice.

3.3 The Service is multi-tenant. Your Organisation's data is logically segregated from that of other customers.

4. Accounts and access

4.1 To use the Service you must register an Account and provide accurate, current and complete information, including a valid work email address and the organisation details requested during onboarding.

4.2 You are responsible for all activity under your Account and for the acts and omissions of your Authorised Users. You must ensure each Authorised User keeps their credentials secure and complies with these Terms.

4.3 The Service supports authentication controls including multi-factor authentication (MFA), single sign-on (SSO) and OAuth via third-party identity providers. You are responsible for configuring and maintaining appropriate access controls for your Organisation.

4.4 You must notify us promptly at [email protected] if you become aware of any unauthorised access to or use of your Account.

5. Subscriptions, trials and fees

5.1 Access to paid features requires an active Subscription. The plan, features, limits and Subscription Fees applicable to you are those presented at the point of purchase or in your order.

5.2 We may offer free trials. Unless stated otherwise, trials convert to a paid Subscription at the end of the trial period unless cancelled beforehand.

5.3 All fees are stated in GBP (£) and are exclusive of VAT, which will be added where applicable at the prevailing rate. Where you are billed in another supported currency, the applicable amount is the price presented for that currency at the point of purchase.

5.4 Subscription Fees are billed in advance on a recurring basis (monthly or annually, as selected). Unless stated otherwise, fees are non-refundable except as required by law or expressly stated in these Terms.

5.5 We may change Subscription Fees. For recurring Subscriptions, we will give you at least 30 days' notice before a price change takes effect, and the change will apply from your next renewal.

5.6 If payment is not received when due, we may suspend access to paid features after giving you reasonable notice and an opportunity to remedy the failure.

5.7 Payments are processed by third-party payment providers, including Stripe and, in supported regions, Paystack, Flutterwave and M-Pesa. We do not store full card details ourselves.

6. Renewal and cancellation

6.1 Subscriptions renew automatically for successive terms equal to the initial term unless cancelled before the renewal date.

6.2 You may cancel your Subscription at any time through your Account settings or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing term; you retain access until then.

6.3 We may suspend or terminate your access in accordance with clause 13.

7. Your responsibilities and acceptable use

7.1 You must use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including transport, road safety, tax and data protection laws.

7.2 You must not, and must ensure your Authorised Users do not:

1. copy, modify, reverse engineer, decompile or create derivative works of the Service, except to the extent permitted by law;
2. access the Service to build a competing product, or resell or sublicense the Service without our written consent;
3. introduce malware or attempt to gain unauthorised access to the Service or its systems;
4. use the Service in a way that could damage, disable, overburden or impair it, or interfere with any other party's use;
5. upload unlawful, infringing or harmful content; or
6. use automated means to access the Service except via our documented APIs and within any published rate limits.

7.3 You are solely responsible for the accuracy, quality and legality of Customer Data and for obtaining all consents and notices required for us to process it on your behalf.

8. Customer Data and personal data

8.1 As between the parties, you retain all rights in and to Customer Data. You grant us a non-exclusive licence to host, copy, process and transmit Customer Data to the extent necessary to provide the Service.

8.2 Where we process personal data on your behalf as part of the Service, we do so as a processor and you act as controller. That processing is governed by the DPA, which forms part of these Terms and is available on request.

8.3 We will maintain appropriate technical and organisational measures designed to protect Customer Data, as further described in the DPA and in our security overview.

9. Intellectual property

9.1 We and our licensors own all intellectual property rights in the Service, including its software, design, and documentation. Except for the rights expressly granted to you, no rights are transferred under these Terms.

9.2 We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription term for your internal business purposes, subject to these Terms.

9.3 If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction.

10. Third-party services

10.1 The Service may integrate with third-party services (for example calendar providers, email delivery, mapping and geocoding, identity providers and payment processors). Your use of those services may be subject to their own terms, and we are not responsible for them.

11. Availability, support and changes

11.1 We aim to make the Service available with high reliability but do not guarantee that it will be uninterrupted or error-free. Any committed service levels will be set out in a separate Service Level Agreement where applicable.

11.2 We may carry out maintenance, and will use reasonable efforts to schedule planned maintenance to minimise disruption.

11.3 Support is provided by email at [email protected], with priority response times on the Professional plan and a dedicated success manager on the Enterprise plan.

12. Warranties and disclaimers

12.1 We warrant that we will provide the Service with reasonable skill and care.

12.2 Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided "as is" and we exclude all other warranties, conditions and terms, whether express or implied, including any implied terms as to satisfactory quality, fitness for a particular purpose, or non-infringement.

12.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

13. Suspension and termination

13.1 We may suspend or terminate your access to the Service if: (a) you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within 14 days of notice; (b) you fail to pay fees when due; (c) we are required to do so by law; or (d) your use poses a security risk to the Service or others.

13.2 You may terminate by cancelling your Subscription as set out in clause 6.

13.3 On termination, your right to use the Service ends. We will make Customer Data available for export for a period of 90 days after termination, after which we may delete it in accordance with the DPA, unless retention is required by law.

14. Limitation of liability

14.1 Subject to clause 12.3, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total Subscription Fees paid or payable by you in the 12-month period immediately before the event giving rise to the liability.

14.2 Subject to clause 12.3, we shall not be liable for: (a) loss of profits, revenue, business, goodwill or anticipated savings; (b) loss or corruption of data (beyond our obligations in the DPA and clause 8.3); or (c) any indirect or consequential loss.

14.3 You are responsible for maintaining your own backups of Customer Data to the extent the Service does not provide export functionality you rely on.

15. Indemnity

15.1 You will indemnify us against losses arising from your breach of clause 7, your Customer Data, or your unlawful use of the Service, except to the extent caused by our breach of these Terms.

16. Confidentiality

16.1 Each party will keep confidential the other party's non-public information disclosed in connection with the Service and use it only to perform its obligations or exercise its rights under these Terms.

17. Changes to these Terms

17.1 We may update these Terms from time to time. For material changes affecting paid Subscriptions, we will give you reasonable notice (for example by email or in-app notice). Your continued use of the Service after changes take effect constitutes acceptance.

18. General

18.1 Assignment. You may not assign or transfer these Terms without our consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.

18.2 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.

18.3 Entire agreement. These Terms, together with the DPA and any order, form the entire agreement between the parties regarding the Service.

18.4 Severance. If any provision is found unenforceable, the remaining provisions continue in effect.

18.5 No waiver. A failure to enforce any provision is not a waiver of it.

18.6 Third parties. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

18.7 Notices. Notices to us should be sent to [email protected] and/or our registered office. Notices to you may be sent to the email address on your Account.

19. Governing law and jurisdiction

19.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales.

19.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

20. Contact us

TransportMgr Ltd (registered in England and Wales, company number 17214992)
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected]

End of Terms and Conditions.